Motivational Program on Effective and Appropriate Risk-Taking
- Do you take the risks necessary to achieve your personal and professional dreams?
- Have you ever considered the high personal and organizational cost of playing it safe?
- Do you encourage innovation and creative thinking in others?
- Do your associates feel comfortable taking reasonable risks to advance the organization’s goals, as well as their own?
- Is your corporate climate conducive to suggestions, creativity and change?
- Are your employees TRYING TO SUCCEED or simply TRYING NOT TO FAIL?
Studies show that 98% of an organization’s problems can be solved routinely. However, the other 2% have the most impact on the organization and require employee participation and innovation to accomplish.
Sandy inspires associates at all organizational levels foster (and take) targeted, goal-focused and appropriate risks to create breakthrough performance.
No Risk, No Reward One-Sheet
More details on how Sandy helps your organization create breakthrough performance through reasonable and appropriate risk!
Inspiring and Innovative Programs for Administrative Professionals!
Creating the WOW for Your Company, Your Career and Your Life!
As a former Administrative Professional, Sandy has "been there and done that" in the Administrative Professional arena. From entry-level secretary to Executive Assistant, Sandy held various administrative positions for over 15 years. In her programs, Sandy shares insightful and on-target information, tips and ideas to help Administrative Professionals advance their careers and their organization's goals, as well as their personal dreams.
More details on Sandy's inspiring and informative programs to "Support the Supporters" of your organization!
Administrative Professionals Program One-Sheet |
Inspiring Program on the Mindsets and Habits of High Achievers
If you have given up hope of ever achieving something meaningful in life, you'll never be able to achieve your dreams or inspire others to do the same.
- Are you good at setting goals? Maybe you’re a great goal-setter, but are you a great goal-achiever?
- Are you continually setting goals, or “getting ready” to accomplish them…without ever reaching the desired result?
- Are you holding yourself back from achieving all you know you can achieve?
The mindsets and habits of high achievers offer key principles and concepts that help others achieve their dreams.
Sandy inspires her audiences by sharing stories and concepts that help them create a framework and plan to achieve success, increase self-reliance and self-confidence, and maintain focus and unwavering commitment to their dreams.
It's My Dream... One-Sheet
More details on Sandy's enthusiastic program that re-inspires and re-kindles the dream in others!
Administrative Professionals Day 2008 in New York |
Creating the WOW for Customers & Employees
Click to Watch "The 1-2-3's of Doing More Than Appease"
Video Podcast
Workplace: A place where employees have to work because they make a paycheck.
WOWplace: A place where people love to work because they make a difference.
After Kissimmee Utility Authority’s managers and supervisors heard Sandy Geroux’s presentation on delivering outstanding customer service, they were so impressed that they asked that she return to deliver this message to each and every KUA employee. Sandy complied with our request and exceeded everyone’s expectations. Sandy puts everything into it and she has a lot.
- Jim Welsh/CEO, KUA
Employees can't WOW customers if they don't WOW each other. A WOWplace™ is based on:
- Respect: WOW leaders don't DEMAND respect, they COMMAND it. Demanding respect implies we haven't earned it; commanding it means that we have.
- Honesty and Trust: WOW people are TRUSTING and TRUSTWORTHY and realize that it is a two-way street.
- Commitment to an ideal: WOW individuals are passionate about helping and inspiring others. What are you passionate about and committed to do?
How do you and your employees answer this question:
Will I
Or
Won't I?
Will I or Won't I create an exceptional experience for this person (customer or co-worker)? Will I or Won't I do what is absolutely right and necessary, each and every time I have a choice to make a difference in the life of another person?
Does everyone in your organization consistently act according to their values and answer, "I Will" - or do they often act according to their mood and answer, "I Won't!"... ?
Every associate in an organization must help create such a WOW that customers are compelled to tell everyone they know... but in order to do this, they must also lead by example and create the WOW for each other.
This Program Also Has a Unique and Impactful Team-Building Activity & Video Deliverable: Values & Service... YOUR Style!
If desired, Sandy will create an inspiring and empowering video of your associates articulating their feelings on service and values by conducting a guided facilitation to:
- identify and connect with personal values;
- reiterate and reinforce company values;
- choose photos, quotes and ideals to include in the video that reinforce critical values concepts; and
- be photographed and videotaped (on a volunteer basis) in order to articulate their values, as well as what customer service and employment at your organization mean to them.
Once attendees are guided to focus on and articulate their personal values and their connection to company values and customers, it is extremely difficult for them to lose that focus when dealing with future customers because they’ve connected with the personal values that allow – in fact, compel – them to do so in every interaction with customers and colleagues.
View sample client video!
Customer Service One-Sheet
More details on Turning Your Workplace Into a WOWplace™ programs for employees and team-building video deliverable!
More details on Sandy's uplifting and impactful customer service programs and team-building video deliverable! |
