Motivational Speaker, Author
& Singer, Sandy Geroux
Creating WOW experiences for customers and co-workers
I thoroughly enjoyed your presentation yesterday. I have seen a lot of speakers, and I mean A LOT, so I’m very jaded and make for a tough audience. I thought you were incredibly engaging and the content of your presentation was totally on the money and absolutely relevant, not to mention that there were things that one could “take away” and implement right away.
- Jason Lawrence/Sales Manager, The Medical Concierge
Sandy's high impact content - combined with a dash of fun, humor and entertainment - inspires attendees!
Discussion points for this program to increase employee engagement and improve customer service include:
- The WHO IS RIGHT vs. TREAT THEM RIGHT mentality: The (internal & external) customer is NOT always right - but who cares? If we want to create WOW experiences, our focus must not be on who is right or wrong, but how we keep our eye on our ultimate goal of serving others by finding a way to treat them right anyway (within reason), salvaging those that are not beyond repair, and preventing as many as possible from getting to that point.
- What is the difference between procedure-based work and goal-based work... and why every organization should know it.
- How to tap into and leverage employees' hidden talents, abilities, and knowledge to create a competitive advantage.
- What every leader should know about COMMANDING respect... instead of DEMANDING it.
- ... and more!
After Kissimmee Utility Authority’s managers and supervisors heard Sandy Geroux’s presentation on delivering outstanding customer service, they were so impressed that they asked that she return to deliver this message to each and every KUA employee. Sandy complied with our request and exceeded everyone’s expectations. Sandy puts everything into it… and she has a lot!
- Jim Welsh/CEO, KUA
Tapping into employees' tacit knowledge is considered THE competitive advantage of the 21st Century!
When employees feel valued - and valuable - their innovative ideas can help the entire team:
- Find new and creative ways to consistently serve and treat customers better
- Suggest process improvements and brainstorm new ideas for higher productivity
- Discover ways to save money and resources
- Even come up with ideas for new products and services!
Call Sandy today at 407 856-1188 - let's inspire your workers to Turn Your Workplace into a WOWplace!
Thanks again for a wonderful program! You did a great job!
-
Laura DiMase, Pepsico
You were fantastic! Everyone loved you!
- Linda Rodriguez, CPS, Chevron Bus. & R.E. Services
Please view the video below... and commit to taking the WOWplace Challenge in your organization!
People often don't remember what you say or do... but they do remember how you make them feel.
Click here for more details on this exciting program that promotes employee engagement, inproves customer service, and creates a WOW for your team, including information on a team-building activity that helps your associates create a video deliverable to demostrate pride in your organization, called Values & Service... YOUR Style!
Call us at 407-856-1188 or e-mail us to inquire about Sandy's availability to help you turn your Workplace into a WOWplace!