Speaking Services

Very few speakers can step in on short notice and do such an incredible presentation, much less one that is tailor-made to us. What an awesome job! On behalf of all the NALS members and myself personally - thank you so much for stirring us with your presentation. I seriously do hope that you will come back to us in the future.

- Tammy Shatwell-Mullins
NALS Education and Certification Manager
NALS...the association for legal professionals

Sandy's Programs

• Keynotes
• Convention Sessions
• Panel Moderation
• Facilitation
• Retreats, Award Banquets, Sales/Other Meetings
• Customized Training Programs

Sandy's keynotes and convention programs contain fun and inspirational songs and song parodies. Ask her about a song or custom song parody for your organization!

Sandy's Keynote, Convention and Meeting Programs

No Risk, No Reward: Creating Breakthrough Performance Through Effective Risk-Taking

Risk is not a one-time event; it’s a habit… and it’s not about jumping out of a plane… it’s about jumping out of your SELF!

As a society, we’re too often taught to avoid risks and focus on "playing it safe." What we’re not taught is that some level of risk is necessary in order to progress forward, nor are we taught what this level is, how to gauge and leverage it for success, or the high cost of "playing it safe".

This program is designed to help attendees create breakthrough performance by learning to think differently about taking risks and realize the critical importance of taking calculated and appropriate risks. They will also discover the factors they will face when deciding to take risks, as well as principles to follow to achieve their goals and gain buy-in from others. Sandy shares personal experience and the experiences of others who have escaped the trap of "playing it safe" to inspire attendees to think more creatively about taking personal and professional risks.

With this program, Sandy also helps organizations create a climate that encourages and rewards reasonable and appropriate risk, so employees feel empowered to connect with their values and creativity to produce exceptional experiences for themselves, their colleagues and their customers!

It’s My Dream … And Who Am I To Stop Me™?

Are you good at setting goals? Maybe you’re a great goal-setter, but are you a great goal-achiever?

The mindsets and habits of high achievers offer key principles and concepts that help others achieve their dreams. In this highly motivational program on goal-setting, achievement and success, Sandy focuses on these mindsets and habits, as well as effective goal-setting tips and techniques.

Sandy inspires her audiences by sharing stories and concepts that help them create a framework and plan to achieve success, increase self-reliance and self-confidence, and maintain focus and unwavering commitment to their dreams. More importantly, she helps attendees move from their current stage in life to the life of their dreams by encouraging them to start dreaming again (maybe for the first time in a long time). Attendees actually begin their own plans to achieve their dreams before they leave!

A GOOD Customer Experience is a Death Sentence!

In our competitive business climate, GOOD is a bare minimum with regard to our service. Customers expect us to be GOOD - that's why they hire us. But GOOD is forgettable.

This explains the customer service fact that satisfied customers tell 5 people about their GOOD experience, while dissatisfied customers tell 10 - and 13% tell up to 20 people about their bad ones! We must create such unforgettably exceptional positive experiences that customers are compelled to tell everyone they know about their exceptional experience with us!

In her customer service programs, Sandy helps employees, managers and supervisors discover how to create exceptional experiences for both internal and external customers by focusing on the WOW factor: "Will I Or Won’t I?" ("Will I Or Won’t I, at this moment, do what needs to be done to serve this customer, whether making an extra effort, going out of my way to get answers, or simply letting them vent, focusing on solutions to their issues?"). Her signature story, "Victor's Values," touches people's hearts and shows them how seemingly insignificant action on our part can make a monumental difference in someone else's life.

If desired, Sandy will create an inspiring and empowering video of your associates articulating their feelings on service and values. Once attendees are guided to focus on and articulate their personal values and their connection to company values and customers, it is extremely difficult, if not impossible, to lose that focus when dealing with future customers because they’ve connected with the personal values that allow – in fact, compel – them to do so in every interaction with customers and colleagues.

Click here for more information on the session options of this highly effective and impactful program!

small investment… BIG Return!

Big success in business is not always simply the result of taking big, expensive action all at one time. In fact, it’s usually the result of taking small, consistent and inexpensive action on a regular basis that builds trust and rapport with customers and causes them to rave about you to everyone they know… building your business in the best way possible – via word-of-mouth!  The sad fact is that good salespeople are no longer regarded as the true professionals they are, simply because too many sales “tactics” have been practiced on customers in the past. Also, common courtesy and basic follow-up have gone by the wayside in an overly busy, "over-technologized" society desirous of instant gratification. Solid sales principles woven with caring relationship-building skills and a customer service attitude are the focus of this program, in which Sandy draws upon her own sales experiences and expertise and that of others to show just how important the little things really are.

What’s Your Slogo?

In this age of stiff competition, reduced customer trust and rampant impersonalization of customer interactions, differentiation through relationship-building and creative branding, positioning and marketing is essential. No longer can we look like "the same-old/same-old." We must give customers a reason to notice, remember and choose us, then stay loyal to us and refer us to others. During this program, Sandy shares creative and entertaining ideas and examples to help organizations build lasting relationships and create memorable brands with effective logos, slogans and marketing messages, as well as creative differentiation techniques.

Get the Knowledge Out of Technology! (A guide for real estate professionals)

Technology played a large part in Sandy's business success. Prior to becoming a REALTOR®, she gained extensive experience with technology, having been a Systems Analyst, desktop publishing company owner and computer trainer, designing and implementing computer systems, as well as training people in their use. Thus, in addition to solid real estate and sales credentials, Sandy brings to the table an abundance of technical and hands-on knowledge, making her uniquely qualified to teach technology to real estate professionals. In this program, Sandy helps agents sort through the maze of technology options available, separate hype from reality, and assist them in developing a do-able Technology Plan of their own to help bring their business to top producer level, as she did hers!

(Click on any seminar title below to view more seminar details and valuable tips regarding that topic)

It's My Dream and Who Am I to Stop Me?™
(Goal-Setting, Planning and Achievement presentation and facilitation)

I Don't Want to Wait 10 Years to Have a Solid Sales Career - I Want it NOW!
(Prospecting and Sales)

Creating the WOW For Your Customers
(Customer Service for Front-Line Customer Service Professionals)

Get the Knowledge Out of Technology!
(Real-world technology - in English, not technical-ese!)

Call for details on the following seminars:

Welcome to Our "Home": The Art of Treating Customers as Friends
(Front Line Customer Service)

What's Your Slogo?
(Personal Promotion)

Call us today, toll-free, at 1-866-954-2277, or e-mail us for more details regarding Sandy's speaking services, and how she can inspire and empower your organization to achieve more!